Case Study: Financial Center First Credit Union

Learn how Financial First FCU realized a 161% increase in transactions funded through self-serve channels by partnering with SWBC Payments.

When Financial Center First CU initially partnered with SWBC Payments, they had three straightforward objectives: improve member experience by reducing queue size and call volume, increase new online and mobile banking enrollment, and reduce inefficiencies in their contact center.

With a comprehensive plan in place, SWBC leveraged its experience and scalable payments solution to propel FCFCU toward success.

Complete the form to download the case study and find out just how effective the program has been.

Download the Financial Center First CU Payments case study today!

In this case study, you'll learn:

Why FCFCU’s payment options prior to partnering with SWBC were falling short of members’ expectations
How FCFCU reduced their call volume, processing time, and length of queues for inbound calls
That partnering with SWBC Payments resulted in an increase in total funded amount of loan payments processed exclusively online by 57%
How FCFCU increased total funded transactions processed through self-service channels by 161%

Fill out the form above to download the case study now!

Case Study: Financial Center First Credit Union

Learn how Financial First FCU realized a 161% increase in transactions funded through self-serve channels by partnering with SWBC Payments.

Fill out the form to download your copy today!

Download the Financial Center First CU Payments case study today!