WEBINAR: Uncharted Territory for Financial Institution Collections Teams 

Watch On-Demand 

Join SWBC industry experts as they discuss call center staffing challenges, changing communication preferences, and hear first-hand insights from two of the Pacific Northwest’s largest credit unions..

What to expect during this webinar:

• The Economy and Collections: How the post-pandemic economy is influencing the auto lending industry and the trickle-down impact on financial institutions. 

• Roundtable Discussion: Through the eyes of First Tech Federal Credit Union and Washington State Employees Credit Union, we'll discuss how they've adapted their Collections program during the pandemic, what challenges they're currently facing, and where they've found success in connecting with borrowers during the Collections process.

• Q&A with all presenters